Service andd Support
Downloads & Drivers
You can find downloads and drivers for your product on the respective product page.
Service, Repairs & Spare Parts
If you have questions about our products or experience technical issues, we are happy to support you. Since we develop and manufacture our products ourselves, you receive knowledgeable support directly from the responsible specialists.
Our team has many years of experience in repairing BAUM products as well as many other devices from the assistive technology sector.
We provide competent, practical support in finding a solution — please feel free to contact us.
We offer
- Service for products from the former BAUM Retec AG
- Repairs for all VisioBraille devices
- Spare parts for all BAUM & VisioBraille products
- Support and practical solutions for technical issues and service cases
Service Process
We want to make the service process as simple and straightforward as possible for you.
1. Initial contact
Please contact us by email, use our service form or call us directly. Your contact person, Philipp Moog, will get in touch with you personally to discuss your service case and the next steps.
2. Logistics and shipping
You have two options for sending in your device:
- Collection service: We can arrange collection of your device by UPS.
- Self-shipping: Alternatively, you can send the device directly to the following address:
LUCAS components GmbH, VisioBraille-Service, Max-Grossmann-Str. 1, 07745 Jena, Germany
Original packaging: If required, we can provide suitable original packaging to ensure safe transport.
3. Incoming inspection
After receiving your device, our technicians carry out a detailed inspection and fault analysis.
4. Service quotation
Based on the inspection results, we prepare an individual service quotation and send it to you by email.
5. Personal consultation
We will discuss the details of the quotation with you by phone, answer any open questions and obtain your approval.
6. Repair or Return
- If you approve the quotation: We carry out the repair professionally and return the device to you afterwards.
- If you decline the quotation: The device will be returned to you at your expense. In this case, a service fee of €50 will be charged. Alternatively, we can dispose of your device professionally.
The complete process, from initial contact to return shipment, usually takes one to two weeks.
Contact Form
We are continuously working to improve our website. Until our contact form is completed, please send us your service request directly by email or call us.
Please include the following information in your request:
-
- Name of the contact person
- Telephone number
- Model / device designation
- Brief description of the issue
We will contact you by phone shortly to discuss the next steps with you directly.
Broschüren der VisioBraille-Produkte sowie die aktuellsten USB - und Screenreader Treiber für unsere Braillezeilen.
Downloads
Bleiben Sie mit unseren
Downloads auf dem neuesten Stand.